Archive for the ‘Reference Checking’ Category

What is the most common mistake job seekers make?

Sunday, October 12th, 2008

The most common mistake, surprisingly, is job seekers don’t anticipate that hiring managers will perform an internet search to find out more about them. This oversight can result in two different problems: 1. negative information that comes to light; and, 2. positive information is available, but not found.

It is always prudent to consider the potential career consequences of our actions, but with an increasing amount of real-time and historical information available on the Web, the likelihood is now much greater that missteps will be discovered by potential employers, even many years after the fact.

Some sources of information are obvious: photo posting sites, forums, blogs, and social networking sites. But less obvious sources are just as important. Google, for example, keeps Web pages cached and available to searchers. So even if a page has been taken down, it will come up in a Google search and can be accessed by clicking on the “Cached” link in Google’s results. ZoomInfo.com permanently stores Web pages that mention individuals by name and can be retrieved from their cache at any time.

In addition to your name, employers will Google your phone number, email address, former employers, and anything else on your resume that might produce a “hit” when combined with your first or last name, city or state. Before you send out a resume, perform each of these searches so you know what potential problems await you.

There are sources other than Google that employers may check; the most intimidating, perhaps, is Lexis-Nexis, which can search and retrieve nearly every newspaper, magazine, radio or TV story from the last twenty years, or more. Though not as extensive as Lexis-Nexis, public and university libraries offer full text access for written and transmitted stories.

Finally, there are many ways in which “legal” records can be retrieved at little or no cost from online databases. If you have a corporation registered in your name, marriage, divorce, bankruptcy, tax delinquency, civil or criminal court proceeding, or any type of state professional license, the records are generally available. Even traffic and parking tickets can sometimes be retrieved.

Information that enhances your reputation will aid your job quest. Attention must be paid, though, to assuring the information will be found. A Google search may miss something if it is associated with a less common variation of your name. I consistently use “Michael G Smith” as my name online, since anything associated with “Mike Smith” or “Michael Smith” will be listed so far down in Google’s results they won’t be seen. It’s important to decide what your name is and then stick with that exact form. “Kate Smith” is not the same, in Google’s eyes, as “Kathleen Smith,” “Bill Board” is not the same as “William Board,” and “James R Towne” is not the same as “James Towne.”

Finally, sites where individuals create and edit their own records are of critical importance. You have no control over much of what comes up in a Google search, but the employer knows you alone control the information at sites such as LinkedIn, Facebook, MySpace, Flickr and so on. Content you post can be a liability if it is inconsistent or potentially embarrassing—your resume and your LinkedIn work history, for example, had better agree. On the plus side, if you anticipate that potential employers will view your profile, then you can emphasize your accomplishments and achievements in order to make a good impression.

You must decide what your purpose is in having a presence on these sites. Your profile on LinkedIn—currently, the most important business networking site—should not feature activities that detract from your “day job,” as that will give the impression your focus is not on work. If you are a fundraising professional and have a political blog that is compatible with the outlook of the organization you work for, that’s fine. But if your profile emphasizes a personal business you operate on the side, a reasonable person will conclude you are stretched too thin and your attention is divided.

Michael G Smith

Why is reference checking more important than interviewing?

Sunday, August 3rd, 2008

Thorough reference checks will almost always prevent your organization from acquiring a problem employee or an employee unqualified to do the job for which they were hired.

There are two ways in which a bad hire can harm the organization: acts of commission and acts of omission. In the former, the employee commits an act that directly threatens the organization, such as theft or inappropriate behavior. In the second, the employee fails to properly perform his or her job. In one case I’m aware of, a company’s controller embezzled a large amount of money; however, it was the controller’s incompetence at managing the firm’s cash flow–not the embezzlement–that caused the business to fail.

When assessing a candidate’s qualifications for employment, one must guard against the temptation to make hiring decisions based on interview performance. Individuals who change jobs frequently may be very skilled at interviewing–they’ve had a lot of practice. Excellent employees, however, have little experience interviewing and may not promote themselves well. Therefore, hiring managers should not judge candidates on interview performance, since the best interviewers may be the worst employees!

More importantly, a candidate’s testimony about work history is self-serving: the better they make themselves look, the more likely they are to receive a job offer. Unprincipled candidates will utilize fabrications, exaggerations, and omissions to manipulate the hiring decision in their favor–particularly with a trusting interviewer. If you accept a candidate’s self-description at face value, you may end up hiring the best fibber rather than the most truly qualified candidate.

The best way to learn about a candidate’s previous responsibilities and how well the candidate performed on the job is to interview those individuals for which the candidate worked (”references”). The comments of these individuals, taken together, provide a realistic picture of the candidate’s experience, abilities, and strengths, as well as weaknesses.

References need not be limited to those provided by the candidate. Prior managers or supervisors can be located by placing a call to employers listed on the candidate’s resume, through Google, LinkedIn and other sources.

Occasionally, a sneaky candidate will provide fake references (don’t believe it? search online for “fake references”). Verify the position and employer of the candidate’s references to make certain the individual who answers the phone is not the candidate’s confederate.

If you check references through people you know “in the business,” be careful that your networking doesn’t tip off the candidate’s current employer, causing embarrassment, or worse.

The longer a candidate has been in the workforce, the more extensive their reference trail. That’s one advantage to hiring experienced workers, you can be more certain they are problem free and well-qualified.

Michael G Smith